This course explains what is meant by violent and aggressive behaviour. It outlines the employee’s responsibility if they are involved in a violent or aggressive incident and explains what they should do during the incident and afterwards.
Learning Outcomes:
At the completion of this course, learners will:
- Learn what is meant by workplace violence and aggression.
- Understand their duty to report violent and aggressive behaviour.
- Learn how to respond to an incident.
- Learn verbal de-escalation and distraction techniques to calm the aggressive or violent person.
- Learn when to seek help from others during an incident.
- Understand what to do after involvement in a violent or aggressive incident at work.
- Learn how to protect their mental health after an incident.
Course length: 8 mins (6-minute animated and subtitled video + 5 short answer assessment)
- Certificate of completion
- In-depth Reporting
- Facilitator’s Guide including video transcript and Assessment Q&A’s
- Optional pass rate
- All content can be customised
- Pause and resume function
Available in English (Australian), English (USA) and Spanish.
This course is suitable for use in Australia, NZ, the UK, Europe, the US, and all countries that adhere to OSHA and HSE requirements.