This toolbox session provides six tips to help you maintain your composure when dealing with angry or unhappy customers.
Learning Outcomes:
At the completion of this course, learners will:
- Learn how to keep their composure when dealing with angry or unhappy customers.
- Learn to resist personal judgment when dealing with angry customers.
- Understand to breathe, or step away and not take things personally.
Course length: 3 mins (1-minute animated and subtitled video + 3 short answer assessment)
- Certificate of completion
- In-depth Reporting
- Facilitator’s Guide including video transcript and Assessment Q&A’s
- Optional pass rate
Available in English (Australian).
This course is suitable for use in Australia, New Zealand, the UK, Europe, the US, and all countries that adhere to OSHA and HSE requirements.