Managing Angry Customers
This toolbox session provides six tips to help you maintain your composure when dealing with angry or unhappy customers. Learning
Category: Induction Module
Customer Service
Customer service is the support you offer your customers from the moment they first contact your business to the months
Bowtie Process
This toolbox session, explains the sections of the bowtie risk assessment diagram and provides an example of how to complete
Critical Risk Management
Critical Risk Management (CRM) is about preventing fatalities and permanently disabling injuries. This course defines the purpose of critical risk
Running a Toolbox Session
Regular toolbox sessions increase the awareness of critical health and safety messages for your workers and contractors. This course explains
Load Restraint Advanced
All transported loads have load restraint requirements. This course discusses the need to pre-plan the journey to understand the route
Load Restraint Awareness
Load restraint is required by law because loads that move in transit can cause problems. This course discusses the risk